Dynamic and client-focused hospitality and marketing professional with extensive experience in luxury hotel management, digital marketing, and financial advisory. Proven track record in elevating guest experiences, driving revenue through strategic event planning and digital engagement, and optimizing client relationships for high satisfaction and retention. Multilingual with a strong adaptability to diverse cultural environments, brings a unique blend of operational expertise and marketing acumen, ready to contribute to a prestigious establishment's growth and innovation in the Chinese luxury sector.
Château des Comtes de Challes: 15th-century castle hotel in France, featuring luxurious accommodations, a gastronomic restaurant, and 7 MICE facilities.
Hospitality Management: Oversaw daily operations, handling guest inquiries and administrative tasks, delivering a premium experience in a historic luxury setting.
Event Leadership: Organized and executed wine tastings and special events for over 80 guests, achieving a 33% purchase rate and significant event revenue.
Sales and Marketing Growth: Developed digital marketing strategies resulting in 150+ orders and €18,000+ revenue, increasing website traffic by 102% and basket value by 35%.
KPI Optimization: Conducted a comprehensive KPI audit, boosting sales by 20%.
