Dynamic and client-focused hospitality and marketing professional with extensive experience in luxury hotel management, digital marketing, and financial advisory. Proven track record in elevating guest experiences, driving revenue through strategic event planning and digital engagement, and optimizing client relationships for high satisfaction and retention. Multilingual with a strong adaptability to diverse cultural environments, brings a unique blend of operational expertise and marketing acumen, ready to contribute to a prestigious establishment's growth and innovation in the Chinese luxury sector.
Hexagone Capital is a multinational wealth management firm based in Paris, with a Shanghai presence, offering financial planning and investment advisory services for families and executives.
Client Conversion & Strategy: Achieved a 30% conversion rate of prospects to meetings through strategic communication and personalized financial planning.
Financial Performance: Delivered a total YTD advisory value of €2,880, with an average monthly delivery of €1,270, underscoring strong advisory capabilities.
Business Development: Expanded client reach through targeted outreach and networking, generating substantial leads and optimizing CRM processes to boost client satisfaction and retention.
Château des Comtes de Challes: 15th-century castle hotel in France, featuring luxurious accommodations, a gastronomic restaurant, and 7 MICE facilities.
Hospitality Management: Oversaw daily operations, handling guest inquiries and administrative tasks, delivering a premium experience in a historic luxury setting.
Event Leadership: Organized and executed wine tastings and special events for over 80 guests, achieving a 33% purchase rate and significant event revenue.
Sales and Marketing Growth: Developed digital marketing strategies resulting in 150+ orders and €18,000+ revenue, increasing website traffic by 102% and basket value by 35%.
KPI Optimization: Conducted a comprehensive KPI audit, boosting sales by 20%.
Cinier-B Laboratoires: French company specializing in 100% natural and organic aromatherapy products.
B2B and B2C Growth: Led the development of B2B and B2C digital platforms, generating a 12% income increase and successfully launching SEO initiatives with a 350% improvement in keyword ranking.
Campaign Execution: Drove a 60% sales surge in one weekend through targeted social media campaigns and effective brand positioning.
Mas de la Fouque: luxurious boutique hotel in Camargue Nature Reserve, 10 minutes from Saintes-Maries-de-la-Mer.
Guest Relations & Service: Managed guest check-ins, reservations, and complaints, ensuring a seamless front desk experience in a luxury boutique setting.
15th-century castle hotel in Challes-les-Eaux, France, with luxurious accommodations and 7 MICE facilities.
Event Coordination: Organized large-scale events, including a team-building retreat and a Christmas market project, enhancing the hotel’s brand appeal.
Management: Played a key role in achieving a three-star rating for the hotel and
Sales: securing high-value event bids, including a €40K MICE contract.
F&B: Curated innovative restaurant menus and ensured excellent service for weddings and events.
